Solo School Privacy Policy

Last Updated: September 18, 2025

What Information Do We Collect?

We collect information from you when you register on our learning platform and participate in our community by reading, writing, and engaging with educational content.

When registering, you may be asked to enter your name, email address, and educational background. You may browse some areas without registering. Your email address will be verified through a confirmation link to ensure you control that address.

When you participate in courses or community discussions, we record the IP address from which posts originate. We also retain server logs including IP addresses of requests to our servers.

How Do We Use Your Information?

Information we collect may be used to:

  • Personalize your learning experience — Your information helps us recommend relevant courses and content
  • Improve our educational platform — We analyze usage patterns to enhance course delivery and community features
  • Provide student support — Your information helps us respond to questions and provide technical assistance
  • Send educational communications — We may send course updates, community notifications, and relevant educational content you've requested
  • Issue certifications — For completed programs like our Neurodivergent Accessible Provider (NAP) certification

Information Security

We implement security measures to protect your personal information, including encrypted data transmission and secure storage of educational records and certification data.

Data Retention

We retain:

  • Server logs containing IP addresses for no more than 90 days
  • Educational records and certification data as required for professional credentialing purposes
  • Account information for as long as your account remains active

Cookies and Tracking

Yes, we use cookies to recognize your browser, maintain login sessions, and remember your learning preferences. These help us provide a seamless educational experience across our platform.

We may use analytics tools to understand how our educational content is used, allowing us to improve course effectiveness.

Information Sharing

We do not sell or trade your personal information. We may share information with:

  • Educational service providers who help us deliver courses and maintain our platform
  • Certification bodies when you complete certification programs
  • Legal authorities when required by law

Our platform may link to external educational resources. These sites have their own privacy policies, and we are not responsible for their practices.

Age Requirements

Our services are intended for learners 16 years and older. Users under 16 require parental consent to participate.

Your Rights

You may:

  • Access and update your personal information
  • Request deletion of your account (subject to certification record retention requirements)
  • Opt out of non-essential communications
  • Request a copy of your educational records

Changes to This Policy

We will notify users of policy changes through our platform and email communications.

Contact Information

For questions about this privacy policy or your personal information, contact us at:

  • Email: team@soloschool.ca
  • Website: https://soloschool.ca/

This policy applies to all Solo School platforms including our main website, learning management system, video conferencing, and community forums.